Debt managementOctober 26, 2018 | :
by Benjamin Krause
The VA Debt Management Center just announced it reduced call wait times by over 75 percent while also increasing calls taken by 40 percent from 2016 to 2018.
As part of the agency’s veteran-focused initiatives, they agency reduced call wait times from 21 minutes in 2016 to under 5 minutes during 2018. The initiatives include increasing staff levels, improving technology, and driving better employee development.
Director of Public Safety
Saint Martin's University
Assistant/Associate Professor, Information Systems
Cleveland State University
Assistant or Associate Professor - Computer Science
University of Connecticut
Dean, James Clark School of Engineering
University of Maryland, College Park